Keeping yourself safe online

Keep your passwords strong and secure

  • Make your passwords longer than eight characters.

  • Write down clues to your passwords, not the password itself.

  • Don't use the same password everywhere.

  • Use a phrase you can remember, like EveryChickenLovesBeetles

  • Don't save online banking or other financial passwords in your browser.

  • Don't use birthdays, pet names or family names - they're easy to guess.

Use two-step verification for online security

Two-step verification - online + mobile

Enabling Netcode to your online banking for login processes is a simple way of adding an extra layer of security to your account. Netcode also keeps payments safe by using two different tools for one payment. It means a criminal would have to access both things to access your accounts

1. You confirm an action

It could be a payment, logging in (optional) or changing a PIN.

2. We text you a Netcode

To be sure it's you, we send a code number to your mobile. You can also request a Netcode token.

3. You enter the code

That confirms it's really you, and then we execute your request.

Clever tips for card users

Keeping your card safe

At ATM and EFTPOS machines

Watch out for sharks when surfing the net

Browse vigilantly

Look for a padlock on your browser, or a web address starting with "https", and don't use public Wi-Fi networks for buying online or banking.

Click carefully

Check link addresses before you click. Look for weird locations or names. The safest way is to type web addresses directly into your browser.

Shop securely

Only use reputable online shops. Check their reviews if you're not sure, and see if the online store has a return and refunds policy.

Don't over share on social media

Social media is a great way to keep in touch with friends and family - but be careful how much information you share with strangers.

  • Only accept friend request from people you know.
  • Don't want something to be seen by everyone? Don't put it on social.
  • Use your social media site's privacy settings.
  • Beware of unusual posts from friends - they may have been hacked.
  • Don't make personal information public, like your home address or phone number.
  • If you're using a public computer, always log out of your social media account - don't just close the browser window.

Keep your mobile safe from bad apps and hackers

Keeping apps safe

Apps on your phone often want access to your details. It's usually fine, but be cautious.

  • Only install apps from official app stores like Google Play or Apple Store - not from email or social media links
  • Check the app's user reviews
  • Check the name of the publisher
  • Only give a new app access to your contacts, camera, microphone or location if it's necessary

Extra tips and tricks

  • Set your phone to lock itself after being idle for a few minutes
  • Use a PIN, password or fingerprint to lock your phone
  • Keep your phone up to date with system and app updates

Contact us

Call us

If you are concerned that there has been a breach in your ASB account security, contact us immediately.

0800 803 804

Suspicious email or SMS message?

Forward any suspicious looking emails to phishing@asb.co.nz.

If you receive a suspicious SMS message please delete it.

If you’re concerned about either an email or SMS you’ve received, call us on 0800 803 804.

Learn how to stay safe with your cyber security How to keep yourself safe online