Keeping your family safe online

Who is at risk?

It's not just the young and the elderly who are vulnerable to online criminals. All of us need to take care of ourselves and each other online.

Keeping children safe from scammers

Teach them about passwords, and why they need to be secret.

  • Help your children choose strong passwords

  • Explain why they need to keep them secret

  • Don't even share passwords with best friends.

Use extra security if there's money involved

If your children are using online banking, iTunes or other buying sites, make sure they use two-factor authentication if they have a mobile. Then, even if someone guesses their password, they won’t be able to access the account.

Stay involved - even if it's not cool

Be aware of your child's online activity, and maintain some control.

Make sure they understand in-app purchases

It's easy to rack up a big bill with in-app purchases - especially for young kids. Make sure they understand what they mean, and agree on limits.

Connect to them on social media sites so you can see what they're doing

Talk about their online experiences and watch for new friends who ask for lots of personal details

Activate parental controls on their computer and mobile to filter content and block inappropriate sites

Vulnerable adults

Some family members can be too trusting, leaving them vulnerable to scams. They can assume people in need or official looking online messages are genuine.

  • Stay involved in their day-to-day life, and chat about what's happening.
  • Understand their normal spending, and talk about anything unusual


People with debilitating conditions may need more help

  • Consider taking on the power of attorney so you can operate their accounts for them
  • Choose accredited care givers, meet them and ask for a Police clearance

Be wary of phone scams

Telling lies to gain access to your computer or your personal details, scammers can quickly transfer money from your accounts.

Phone scams are on the rise so it’s a good idea to stop and think when you receive an unexpected call from a company asking for information or your personal details. In many cases it happens like this:

1. The call.

You receive an unexpected call from someone reporting to be from a well-known company such as Spark or Microsoft.

2. The hook.

Scammers will often say that there is a problem like a virus on your computer or that your internet connection has been hacked.

3. The scam.

The scammer will then ask to gain remote access to your computer to enable them to fix this problem for you. If you have saved your log in details within your browser, then they'll now be able to log into your internet banking.

How to recognise a phone scam.

You may find that the caller has a sense of urgency when they call and pressure you into making a quick decision, mentioning that you are in jeopardy or that you could lose money if you don’t follow their instructions.

What to do when you think it's a phone scam.

Hang up. You don’t need to say anything, simply put the phone down on them, you won’t hurt their feelings. After hanging up look up the organisation the caller claimed to be from and call their listed number.

If you suspect you are being scammed or your account security has been compromised, contact ASB immediately on 0800 803 804 or your local branch.

Contact us

Call us

If you are concerned that there has been a breach in your ASB account security, contact us immediately.

0800 803 804

Suspicious email or SMS message?

Forward any suspicious looking emails to phishing@asb.co.nz.

If you receive a suspicious SMS message please delete it.

If you’re concerned about either an email or SMS you’ve received, call us on 0800 803 804.

Learn how to stay safe with your cyber security How to keep your family safe online