Making a claim

Making a claim

Christchurch Earthquake Update & Claims Information

Find useful information about the claims process and helpful Q&As here.

Quick, efficient claim service

When something happens, and you need to make a claim, get in touch with the relevant claims advisory team immediately. You’ll get good advice about how to get your claim settled promptly.

Type of cover

Number to call

Home insurance

0800 200 242

Contents insurance

0800 200 242

Motor vehicle insurance

0800 200 242

Travel insurance

0800 800 477 or +64 9 985 5000 (from outside NZ)

Term Life

0800 355 773 or +64 9 487 9000 (from outside NZ)

Accidental Death

0800 355 773 or +64 9 487 9000 (from outside NZ)

MyLife

0800 355 773 or +64 9 487 9000 (from outside NZ)

Family Protection

0800 355 773 or +64 9 487 9000 (from outside NZ)

Total Permanent Disablement

0800 355 773 or +64 9 487 9000 (from outside NZ)

Living Assurance

0800 355 773 or +64 9 487 9000 (from outside NZ)

Monthly Critical Illness

0800 355 773 or +64 9 487 9000 (from outside NZ)

Family Protection

0800 355 773 or +64 9 487 9000 (from outside NZ)

Income Protection

0800 355 773 or +64 9 487 9000 (from outside NZ)

Absolute Health

0800 355 773 or +64 9 487 9000 (from outside NZ)

Credit Card Repayment Insurance

0800 272 543

Personal Loan Insurance

0800 501 223

Lifestyle Security Plan - Foundation Package

0800 501 223

Borrowers Protection Plan*

0800 501 223


*As at 27 August 2001, the Borrowers Protection Plan was no longer available to new clients.