Statement Stopper - Credit Card Statements
Customers who are an individual credit card account holder or are a Principal Account Owner with additional card holders can now choose to suppress their paper credit card statements in favour of an online version on FastNet Classic (FNC). Customers can also choose to set up an alert advising them when their credit statement is available to view in FNC. Customers can choose to be alerted by either a text message or email.
So in summary, you are now able to:
- View current and past credit card statements from 1 January 2011
- Download credit card statements as a PDF
- Suppress a credit card statement
- Set up a text or email notification to notify you when your PDF statements is ready to view in FastNet Classic
However, at this stage joint credit card holders and business credit card holders are not able to suppress paper statements. This is an enhancement we are looking to make in the future.
How do I suppress my paper credit card statements?
Log into FastNet Classic, go to ‘Statement Stopper’ under the ‘Accounts’ section and check the ‘Online Statement’ box next to the credit card account.
How can alerts be set up?
If a Credit Card statement is stopped a first time, a notification banner that redirects you to the ‘Notification Settings’ page is displayed. If you already have notifications set up you will get a link where you can add or edit notifications.
If you want to be alerted when a new PDF Credit Card statement is ready to view online you need to set up Email or TXT notifications via the ‘Notification Settings’ page. This can be accessed via the menu item or from the links listed previously.
The following is the light box that is displayed when a TXT notification is set up:
PDF versions of the credit card statements can be viewed via the document centre menu option:
Frequently Asked Questions
Does it cost to receive the alerts?
No it’s free.
When will holders of joint and business credit cards be able to suppress their paper statements?
We are planning this for the near future. However in addition to receiving paper statements, the Document Centre in FNC will house online PDF statements for joint and additional card holders which you can access.
How does Statement Stopper for Credit Cards work for additional credit card holders?
The party who is the Principal Owner of the credit card account must be the one to activate the suppression and any text or email notification. The Principal Owner will receive the notifications if selected but both the Principal Owner and Additional Card holders are able to view credit card statements online in FastNet Classic.
Can you only suppress credit card statements?
No you can also suppress transaction and saving account statements. However at this stage you can only view your credit card statements online in a PDF document.
How long will the credit card statements be stored?
7 years.
What date can the credit card statements be seen from?
1 January 2011.
What will the statement look like?
They will look exactly the same as the paper statements.
Will the IRD accept these statements for tax purposes?
Yes, the IRD will accept these statements for tax purposes. They will look exactly like the ones you would receive in the post.
Can the statement be downloaded for printing?
Yes a pdf version of the statement will be able to be printed.
Will anyone else be able to view the statement online?
No as you need to log into their FNC account to view the statements it will be as confidential as the rest of their online banking with ASB.
I’m getting a ? mark icon where I usually click on the statement to view (see below)
The system cannot present a document that is over 2mb in size (roughly 50 pages). If a document is bigger than 2mb the following [?] icon and text replaces the PDF. Please call our contact centre on 0800 803 804 to request a copy of your statement.
