• How can I avoid Unarranged Overdraft or Dishonour/Unpaid Transaction Fees on my transaction account?
• Why have I been charged a $10 Unarranged Overdraft fee?
• I've been charged a fee on my Streamline account but I have stopped my statements?
• Why have I been charged interest on my credit card?
• Why have I been charged an Unpaid Transaction fee of $20?
• For more details check out our fees guide.

How can I avoid Unarranged Overdraft or Dishonour/Unpaid Transaction Fees on my transaction account?
No-one likes paying bank fees like unarranged overdraft fee or dishonour fee- they are unnecessary and can be avoided through good housekeeping of your transaction account. ASB offers a number of easy ways for you avoid incurring these types of fees:

1. Sign up for Phone and/or Internet banking. That way you can use FastPhone (phone banking) or FastNet Classic (internet banking) to keep a close check on your accounts at any time of the day or night.

2. Sign up for text or email alerts. We can send you an automatic text or email if your account goes overdrawn. In most cases if you act on the alert the same day , you’ll have time to fix things up and avoid being charged the fee. You also have the option of setting an alert when your account gets down to a limit set by you, giving you the chance to manage your spending.

3. Apply for a personal overdraft. This is a pre-arranged amount that is available on your account every month giving you an extra safety net in case of unexpected bills of expenses.

4. Use our Online Tools. Our new online budgeting tools like ‘Track My Spending’ and ‘Business Cash Plan’ can really help you manage your money better.

For more information on any of these options, please contact your local branch or call 0800 803 804.


Why have I been charged a $10 Unarranged Overdraft fee?
To assist you with your banking, from time to time we may allow you to make transactions or payments even though there are insufficient funds in your account to cover them. This means that your account will go overdrawn.

If your account becomes overdrawn you will be charged a monthly unarranged overdraft fee of $10. This fee is charged at the beginning of the following month after the unarranged overdraft has occurred.

However, there are options available to help you not exceed your arranged overdraft limit and manage your accounts:

1. Sign up for FastNet Classic. That way you can keep a close check on your account balance and make transfers between accounts to cover any shortfalls.

2. Sign up for Txt & Email Alerts. We can send you an automatic text or email if your account has gone overdrawn.  In most cases if you act on the alert the same day you’ll have time to fix things up and avoid being charged the fee. You also have the option of setting an alert when your account goes below a limit set by you so you can manage your spending.

3. Apply for a personal overdraft. This is a pre-arranged amount that is available on your account every month giving you an extra safety net in case of unexpected bills or expenses.


I've been charged a fee on my Streamline account but I have stopped my statements?
A fee of $3.00 is charged for any manual staff assisted transactions.

These include:

• Any deposits, withdrawals or transfers over the counter in one of our branches (including payments by other people into your account).
• Any transfers made through our Contact Centre.
• Any cheques issued from the account.

Here are some options to avoid these fees:

• Use the FastDeposit box at a branch to avoid manual deposit fees.
• Use FastCheque or make transfers in FastNet Classic instead of writing a physical cheque.
• Use ATMs.

Why have I been charged interest on my credit card?
Interest is charged on your Credit Card if the previous month's "Closing Balance" is not paid off in full on or before the "Payment Due Date". Interest will be calculated on this balance and on the daily balance created by any subsequent transactions (debits or credits) received to the account (excluding charges and interest).

If the previous month's "Closing Balance" is paid in full on or before the "Payment Due Date" no interest will be charged unless a cash advance has been processed. Repaying the total amount owing, rather than the minimum amount due, is the best way to avoid paying credit card interest.

Any purchases made when the previous statement closing balance has been paid in full receive at least 25 days interest free. The maximum interest free period of 55 days is obtained when a purchase is received by ASB against a nil (or credit) balance the day after the account statement closes and the account is subsequently paid in full. However, interest is calculated daily from the date of any cash advances until the date the cash advance is fully repaid. Daily interest is applied even when a cash advance is billed to an account where the balance is zero.

For further explanation, please refer to a copy of the Credit Card Conditions of Use.


Why have I been charged an Unpaid Transaction fee of $20?
If there are insufficient funds on the due date, the automatic payment will automatically try to be paid from your account on the following business day.  If there are insufficient funds in the account on the second day, the payment will not be made and you will incur an Unpaid Transaction fee of $20.

However, there are options available to help you manage your automatic payments:

1. Sign up for FastNet Classic.  That way you can keep a close check on your account balance and make transfers between accounts to cover any shortfalls.

2. Sign up for Txt & Email Alerts. We can send you an automatic text or email if a payment will fail due to insufficient funds.  In most cases if you act on the alert the same day you’ll have time to fix things up and avoid being charged the fee. You also have the option of setting an alert when your account goes below a limit set by you so you can manage your spending.

3. Apply for a personal overdraft. This is a pre-arranged amount that is available on your account every month giving you an extra safety net in case of unexpected bills or expenses.

Fees are subject to change.